I can’t work out if customer service is dead, or never existed.
I’ve always been under the impression, if you work in a shop, restaurant etc, you are paid to serve and help customers and not stand looking gormless and ask someone 6 times what latte they wanted.
Yesterday I went out for some lunch at a Harvester. Now I know Harvester is going to be busy on a Saturday because the people of Basildon will descend on a free salad bar like the plague of locusts descended on Egypt. I appreciate it’s busy, but having to flag down the waitress after 20 minutes of waiting like we were hitching a ride is completely unacceptable.
Did she apologise? Obv not.
‘Do you want drinks as well?’
Noooooo, we were planning on drinking from the toilet, thanks for asking though.
‘2 Harvester fried chickens…is that it?’
Nooooo the other 6 invisible people we are with want a couple of Harvester Burgers as well. Dick.
We moan about countries that harass us in markets, like Turkey, but we really could take a leaf out of their book, one time when I was in Turkey. one of the restaurants picked us up, and gave us discount and free cocktails because we agreed to eat there. Fair enough, the car was a Lada and it was touch and go if we would make the 5 minute journey alive, but it was a lovely thought.
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