Customer Service is Dead

I can’t work out if customer service is dead, or never existed.

I’ve always been under the impression, if you work in a shop, restaurant etc, you are paid to serve and help customers and not stand looking gormless and ask someone 6 times what latte they wanted.

Yesterday I went out for some lunch at a Harvester. Now I know Harvester is going to be busy on a Saturday because the people of Basildon will descend on a free salad bar like the plague of locusts descended on Egypt. I appreciate it’s busy, but having to flag down the waitress after 20 minutes of waiting like we were hitching a ride is completely unacceptable.

Did she apologise? Obv not.

‘Do you want drinks as well?’

Noooooo, we were planning on drinking from the toilet, thanks for asking though.

‘2 Harvester fried chickens…is that it?’

Nooooo the other 6 invisible people we are with want a couple of Harvester Burgers as well. Dick.

We moan about countries that harass us in markets, like Turkey, but we really could take a leaf out of their book, one time when I was in Turkey. one of the restaurants picked us up, and gave us discount and free cocktails because we agreed to eat there. Fair enough, the car was a Lada and it was touch and go if we would make the 5 minute journey alive, but it was a lovely thought.

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  1. January 19, 2014 / 9:14 pm

    Nooooo the other 6 invisible people we are with want a couple of Harvester Burgers as well. Dick.

    FAVOURITE bit.

  2. Kathryn
    January 31, 2014 / 2:46 am

    It is customers like you that make the job as hard as it is!!
    Shop assistants are paid to do a job not to be treat like scum the way you are coming across in this!
    Have you ever thought the girl on Harvester was ignoring you on purpose? I’d guess she probably was as you seem to have no respect for anyone in a customer service position! The majority of people working in shops are probably better qualified than you, but are only working where they are because jobs are few and far between and they don’t care that it’s a shop/restaurant position!
    Get over yourself and treat the people who have to put up with idiots like you with the respect they deserve

    • January 31, 2014 / 8:05 am

      And where do you work Kathryn?

      Just so I know to avoid it like the plague?

    • Jade
      January 31, 2014 / 3:26 pm

      Yeah Kel

    • claire Rozee
      January 31, 2014 / 8:11 pm

      Clue is in the title kathryn “customer service” not “stand by and watch the queue grow” or serve a colleague.
      And before you comment yes I have worked in customer service and do you know what? I was bloody good at it and even got an award because I was nice and courteous to my customers.

  3. Toni
    January 31, 2014 / 10:30 pm

    Oh dear tut tut Kelly looks like u are NOT entitled to an opinion ! U r so offensive HA HA
    Well as I say if you dont like what u read….just dont read it!
    Yeah maybe she is more qualified than you….in being a lazy twat! She should be thankful she has a job and actually DO her job!

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